To see the available stock of one or more products, you must be logged into your account.

• In a list of products, you can have a first overview of the available quantities with the help of a coloured line at the bottom of each product sheet. GREEN > 10 | ORANGE < 10 | RED = 0 
• You can view the products awaiting restocking in the "Soon available" tab. When a return to stock date is known, it is displayed on the product description.

• In a list of products, move the cursor over a product sheet so that the stock is displayed.

• On a product sheet, the available stock is visible under the product name "Stock: 180" as well as on the left of the "add to order" button.

The product you want is in our catalog but is no longer in stock: it is waiting for renewal.

To know the expected date of the return on sale:

• In the "soon available" tab, move the cursor over a product sheet whose item is out of stock for the estimate of the return-on-stock period, if there is any, to be displayed.

• In a product sheet, find the estimated return-to-stock period in the green information box.

To be informed in real time of his return on sale:

• Click on the button provided in the product sheet. You will then receive an email as soon as the product is back in stock. Some products have limited stocks. All units may be sold between the time you receive the e-mail and your visit on the product sheet. 

• You can unsubscribe at any time by clicking on the « Unnotify me » button. You will then not be informed of the restocking of this product. 

• Subscribe to our Instagram account where we publish back-in-stock and new products alerts.  

Our customer service department does not have the possibility to make a reservation on in-stock products. 

However, by using the ACH credit transfer payment method, you are actually reserving the products selected in your order for 7 days.

Without receiving payment within this period, the products will automatically be returned on sale. 

To learn more about our payment methods, visit our FAQs section: Payment & Invoice

The notion of life span is abstract because our plants are no longer alive. We prefer to talk about the “quality of life” or “duration of use” of preserved flowers and plants. 

Some plants lose their color slightly, others darken, some curl up… Impossible to give a precise duration: the plant does not change radically from one day to the next. The proper conservation of preserved plants depends essentially on their conditions of use. 

It can be said that, under optimal conditions of use, preserved plants and flowers remain beautiful for many years.  

To know everything about the conditions of use of the products, visit our FAQs section: Terms of Use and Sale 

Go further with our article on our magazine
Their life span after death 

All our products are different. They have distinct characteristics and each has its own specificities.  

In each product sheet we give you as much information as possible about the optimal way to use our products. Find out the conditions of use of each product in their product sheet: 

• In the product description tab, for general use. 

• In the conditions of use tab, for more detailed and specific ways to use the product.  

Preserved flowers and plants are 100% natural. 

Their sap has been replaced by a natural and sustainable alternative. This new sap is as supple as the original one and does not evaporate: the plant does not dry out.  

Find here some explanations on the advantages of preserved plants, as well as the different preservation processes and under what conditions they are used.  

Preserved flowers and plants are eco-friendly from their cultivation to their arrival in your shop: discover our commitment to the environment here.

To know everything about the preserved world, check out our magazine dedicated to preserved flowers and plants. Overview of the different sections: 

WHAT IS IT? | All you need to know about the techniques

ECOLOGY | Plants and ecology

BUSINESS | All our expert's tips to create, boost or revive your business using preserved plants

WORKS | Creative expression area

FRIENDS | Interviews of different actors of the preserved world

INSPIRATION | Art, inspirations and nature

DO IT YOURSELF! | Step by step to follow, improve…

ABOUT US | Behind the scenes and news you don't want to miss

ENJOY!

https://www.secondflor.us/contact-us

We deliver to:
Alabama | Arizona | Arkansas | California | North Caroline | South Caroline | Colorado | Connecticut | North Dakota | South Dakota | Delaware | Florida | Georgia | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Washington | Wisconsin | Wyoming

We do not deliver to Alaska, Puerto Rico, and Hawaii.

Free delivery and preparation for all orders above $350 excluding taxes. A flat rate of $35 will be applied for all orders under $350 excluding taxes. 

When you create an account on secondflor.us, your request may not be approved. This means that your zip code is one of the areas excluded from sale, as the carrier does not deliver to your area. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

To know more about delivery time, visit the Delivery page.

When you create an account on secondflor.us, your request may not be approved. This means that your zip code is one of the areas excluded from sale, as the carrier does not deliver to your area. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

No deliveries will be made, even in the case of a pick-up by an independent forwarder.

We do not sell to countries outside the USA.

No deliveries will be made, even in the case of pick-up by an independent forwarder.

If you are a professional from the European Union, you can shop on secondflor.com.

You have just placed and confirmed your order. Once prepared in our warehouses, it is given to our shipping company.

When your order is handed over to our carrier, you will receive an email from our logistic partner Skipper indicating your tracking number(s).

Sometimes not all packages are delivered at the same time. Please check the number of tracking numbers that were sent to you by email when your order was shipped. 

Our shipping company makes its delivery to the address provided when the order is placed or the one determined with him following the sending of the pick-up email. 

When you receive your packages, here are the instructions to follow:

1. In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery. 
2. In the event of an anomaly (torn film, damaged boxes), the driver or yourself must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us. 
3. In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service.
4. Our after-sales service deals exclusively with receipts that have complaints written on the delivery note and that have been sent to our customer service within the following 48 hours.

Our carrier shows up 3 times before returning your order to the warehouse. A delivery notification will be left in your mailbox.

In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of $45.
 

For more information about after-sales service, visit our FAQs section: After-sales service

When creating the account, the default billing address is also the delivery address.

It is possible to add or change an address when placing an order or via the heading MY ACCOUNT > SHIPPING ADDRESSES. 

For more information about the management of your delivery addresses, visit our FAQ section: Change the delivery address of my order

We cannot ship to your individual clients or to an individual address. If we – or our carrier – notice that a delivery to an individual address was made, we retain the right to close your account without any delay.

It is possible to have the goods delivered to another state of the following list:
Alabama | Arizona | Arkansas | California | North Caroline | South Caroline | Colorado | Connecticut | North Dakota | South Dakota | Delaware | Florida | Georgia | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Washington | Wisconsin | Wyoming

Please note that the pricing including tax depends on the state chosen for delivery. 

It is possible to add or change an address when placing an order or via the heading MY ACCOUNT > SHIPPING ADDRESSES. 

If you want to be tax-free for this new address, you have the possibility to add your resale certificates by following the procedure described here.

Your zip code is one of the areas excluded from sale. If it's the case, you will not be able to register on secondflor.us. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

For more information about the management of your delivery addresses, visit our FAQs section: Change the delivery address of my order

When creating the account, the default delivery address is the same as the billing address. 

It is possible to add, change or delete a delivery address:

When placing the order, in the « Shipping address » banner. 

• To add an address, click on « Add a new address ». Fill in the form that appears with your postal address before confirming. Back in your shopping cart, you can then select it from the drop-down menu.
  
  
• To change an address, click on « Update ». Make the necessary corrections before confirming. Back in your basket, your delivery address will appear changed. 

In the section MY ACCOUNT > SHIPPING ADDRESSES. 

• To add an address, click on « Add an address ». Fill in the form that appears with your postal address before confirming. 

• To change an address, click on « Update » below the address you want to change. Make the necessary corrections before confirming. 
• To delete an address, click on « Delete » below the address you want to delete. A confirmation message opens, all you have to do is confirm your choice. 

You wish to change the delivery address after having completed the order:  

• Before shipment: You have not yet received a notification of pick-up from our shipping company. Contact us via the contact form to give us the new address and on-site contact to make the change in the system. Please note that this timeframe is very short, as most orders are processed within the hour. 
  
  
• After shipment: Our customer service department is no longer able to make this change. 

Payment by debit or credit card is accepted and even recommended.

This is the most secure and fastest way to make your order. Its validation only takes a few minutes and allows us to ship your goods as quickly as possible. 

We only accept the following cards: 
 

Payment by credit card on the secondflor.us website is 100% secure by using the 3D Secure system. 

To choose a card payment for your order: 

• When the order is submitted, in the « Payment Method » banner. Check the box confirming that you have read and accepted the terms of use. 
• The payment options appear. In the first box “Payment by credit card", click on “select this payment method” to enter your card information. 
• As part of the 3D Secure protection system, you are then redirected to your bank's authentication page before final validation of your payment. In most cases, a code is sent to you by SMS on your mobile. If you have any concerns, do not hesitate to contact your bank. 
• Once your 3D Secure authentication is successful, your payment is confirmed as well as your order. 

We accept payment by ACH credit transfer with a minimum of $200 of order.

The details of our bank account will be provided to you when you place your order. 

The order is definitively confirmed and the announced delivery time applies upon receipt of the total amount on our bank account. As a result, this payment method may delay the reception of your order. 

You have 7 days to complete the ACH credit transfer. After this period, your order will be automatically cancelled.

To choose a payment by transfer of your order: 

• When the order is placed, in the « Payment Method » banner. Check the box indicating that you have read and accepted the terms of use.
• The payment options appear. In the second box « Pay by ACH credit transfer », click on the text to be redirected to the confirmation page of your order.
  
• On the confirmation page of your order, click on « I confirm my order » to complete your purchase and access our bank details. 
• If you wish to go back and change your payment method, on the confirmation page of your order, click on « Other payment methods ».
• As soon as we receive your payment on our bank account, you will receive an email indicating that your order is definitively completed. It will then be sent as soon as possible. 

We do not accept any other means of payment than credit, debit card, or ACH credit transfer for now.

For more information about accepted payment methods, visit our FAQ sections: Payment by credit card and Payment by ACH credit transfer.

As soon as your order is shipped, your invoice is sent to the email address in your customer account. 

When you are logged in, you can view and download all your invoices at any time in the heading MY ACCOUNT > ORDERS: 

• You can download them in PDF format by selecting « DOWNLOAD INVOICE ». 

There is no minimum quantity of goods required to place an order.

You can buy a single unit of each of our products. Please note, however, that as a wholesaler, we offer quantity discounts starting from 5 units of each product. 

 
For more information on quantity discounts, visit our FAQs section: Quantity Discounts 

An additional benefit is possible depending on the total amount of the order. For more information, visit our FAQs section: Extra Discount.

Free delivery and preparation for all orders above $350 excluding taxes. A flat rate of $35 will be applied for all orders under $350 excluding taxes. 

These conditions are valid only for Contiguous United States.

We do not sell to Hawaii, Puerto Rico, and Alaska. When you create an account on secondflor.us, your request may not be approved. This means that your zip code is one of the areas excluded from sale, as the carrier does not deliver to your area. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

After creating your professional account, you will have direct access to the prices of each of our products.

All our products have several pricing levels based on the quantities requested. When you buy a product including a specific number of items, the unit price is also displayed for information purposes (for instance: the price per flower head in a box of 6 roses). 

• In a products list, the lowest price after maximum quantity discount is displayed at the bottom of each sheet: 

• In a products list, move your cursor over a product sheet to display the details of the discounted prices:  

• In a product sheet, find the prices in the green box. The applicable price may change depending on the quantity ordered: 

For more information about our discounted prices, visit our FAQs section: Quantity discount and Extra discount

To help you with your registration, visit our FAQs section: How to create an account

Each product has several pricing levels depending on the quantities requested: 

• From the first unit, you get a professional rate. 
• From 5 units = -10% discount. 
• From 30 units = -20% discount. 
  
  

To see the discount prices of one or more products, you must be logged into your account. 

• In a list of products, move the cursor over a product sheet to display the details of the lowest price applied:  

• In a product sheet, find the prices that can be applied according to the quantity chosen in the price area: 

• In a product sheet, in the « Quantity » section, enter the desired quantity directly or use the signs « + » or « - » : 

• You will find the total amount of the products as well as the amount saved in the grey box just above: 

Please note that these discounts can be added to all our additional services: free and fast delivery, instant availability of the products… 

This also allows wholesalers to represent several references in the line or to ease restocking. 

An additional benefit is possible depending on the total amount of the order. For more information, visit our FAQs section: Extra Discount.

To access our prices you must be logged into your account. 

The prices displayed are professional prices. 

If you want to be tax free, you have the possibility to add your resaler certificates by following the procedure described here.

All our products have several pricing levels based on the quantities requested. For more information, visit our FAQs section: Quantity Discounts.

An additional benefit is possible depending on the total amount of the order. For more information, visit our FAQs section: Extra Discount.

All the prices shown on our website are excluding tax.

Our website automatically calculates the taxes you will have to pay at the checkout. You can see the total amount of your order only in your cart.

Please note that in certain states, you might not be required to pay taxes yet.

We do not sell to individuals.

We cannot ship to your individual clients. If we notice that a delivery to an individual address was made, we retain the right to close your account without any delay.

You can get in touch with your nearest florist or design professional to set up contact with us. 

You will then be able to purchase our products through them. 

We deliver to the following states: Alabama | Arizona | Arkansas | California | North Caroline | South Caroline | Colorado | Connecticut | North Dakota | South Dakota | Delaware | Florida | Georgia | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Washington | Wisconsin | Wyoming

All islands, Hawaii, Alaska are excluded from the offer. 

When you create an account on secondflor.us, your request may not be approved. This means that your zip code is one of the areas excluded from sale, as the carrier does not deliver to your area. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

Our platform is dedicated to professionals without restriction of sector of activity. 

Create your professional account to access all our rates and availabilities. You can then place your order on our platform. 

We advise you to read all of our Terms of Use and Sale and Delivery. 

To help you during your registration, visit our FAQs section: How to create an account  

If you are a professional from the European Union, you can shop on secondflor.com.

We do not sell to countries outside the European Union or Contiguous United States.

We advise you to read all of our Terms of Use and Sale and Delivery. 

If you are in the process of creating a business, you can create an account and have access to our professional rates. 

All you have to do is check the box “My company is being created” in the registration form.

You will also be able to place your first orders to start your business. However, we require that your situation be regularized as soon as possible. 

We advise you to read all of our Terms of Use and Sale and Delivery. 

To help you during your registration, visit our FAQs section: How to create an account  

We can sell to administrations and local authorities.

Please note, however, that we do not accept payment by administrative money order or other deferred payment method. 

No payment delay can be negotiated for this reason.

We advise you to read all of our Terms of Use and Sale and Delivery. 

To help you during your registration, visit our FAQs section: How to create an account 

Upon reception of your package, the delivery agent must wait for your verification. You must check its condition before signing the receipt.  

Here are the instructions to follow:

1. In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery. 
2. In the event of an anomaly (torn film, damaged boxes), the driver or yourself must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us. 
3. In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service. 
4. Our after-sales service deals exclusively with receipts that have complaints written on the delivery note and that have  been sent to our customer service within the following 48 hours.

If no reservations have been reported, no request for after-sales service will be accepted. 

Our carrier shows up 3 times before returning your order to the warehouse. A delivery notification will be left in your mailbox. Please make sure to be present the next day. In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of $45.

You observe an anomaly on one or more products. 

During the 14 days following the delivery of your order, you can make a claim via our Quality Claim tool. You will also have to choose your refund method between: 

• A voucher for the amount of defective products.   
• A refund of the amount of the defective products (within 15 days maximum). 

A complete file makes it easier for us to deal with your claim and to respond quickly.

If the anomaly is confirmed, we will give you a refund through the method you asked for when you opened your claim. 

For more information, visit our FAQs section: Voucher codes.

To access our after-sales service tool: Where to manage my quality claims?

To help you with your claim: Submit a claim

Upon reception of your package, your product is missing. Please note that our picking system is fully computerized, integrating several levels of barcode control. 

1. Check your number of packages

It is common for your order to be shipped in several independent packages. Each package has its own tracking number.

Sometimes not all packages are delivered at the same time. Please check the number of tracking numbers that were sent to you by email when your order was shipped. 

Missing products may be in another package being delivered. 

2. Check your invoice

A mistake or omission is easy to make. We kindly ask you to check the quantity of products ordered on your invoice. 

3. Making a claim  

If, however, after receiving all the packages, you notice a missing product, you can make a claim during the 14 days following the delivery of your order via our Quality Claim tool. 

You will also have to choose your refund method between: 

• A voucher for the amount of defective products.   
• A refund of the amount of the defective products (within 15 days maximum). 

Our customer care service will be in touch as soon as possible. 

4. We process your claim

If the anomaly is confirmed, you will receive a refund through the mean you first selected.

For more information, visit our FAQs section: Voucher codes.

To access our after-sales service tool: Where to manage my quality claims?

To help you with your claim: Submit a claim

You didn't receive the right product, the right color, the right packaging? 

Our entire order picking system is computerized. Each product is scanned and deducted from our stocks. However, our teams are not infallible, and an error may occur during the preparation of your orders. 

If you notice an anomaly, you can make a claim during the 14 days following the delivery of your order via our Quality Claim tool. You will also have to choose your refund method between: 

• A voucher for the amount of defective products.   
• A refund of the amount of the defective products (within 15 days maximum). 

A complete file makes it easier for us to deal with your claim and to respond quickly.

If the anomaly is confirmed, we will give you a refund through the method you asked for when you opened your claim. 

For more information, visit our FAQs section: Voucher codes.

To access our after-sales service tool: Where to manage my quality claims?

To help you with your claim: Submit a claim

The delivery times indicated on our platform are given for information purposes only and are not binding. 

We draw our customers' attention to certain particularities that can lead to longer delays: difficult to access areas, isolated areas, weather events, periods of high traffic... 

No complaints can be accepted regarding delivery times. 

Creating an account on SecondFlor is free, instant, and only for professionals. 

You will then be able to: 

• See the professional rates. 
• Know the stocks in real time. 
• Place your orders online. 
• Download our free business files.
• Access the management interface that includes your orders, invoices, address, and delivery address management as well as tools regarding the confidentiality of your personal data.

You can order today. 

For more information about the creation of an account, visit our FAQs section: How to create an account

To create your SecondFlor account select the CREATE ACCOUNT section in the top bar of our site: 

Fill in the information necessary to create your pro account. All fields are mandatory: 

YOUR ACCOUNT INFORMATION

• Company: Insert here your company name. If your company is in the process of being created, please check « My company is being created ».
• First Name / Last Name / Mobile Phone: Of the contact person in your company. 
• Select the primary use of our products.

YOUR USER ID

• E-mail / Password : The email and password you want to use to log into your SecondFlor account. Your email is used as a login ID. This is also the email we will use to communicate with you. 

YOUR PRO ADDRESS

• Country then State: The state where your company is located.

• Address / Address (Line 2) / Zip Code / City: This address is the address of your business account, or billing address. You can only have one billing address that you can change in your account under PRO ACCOUNT :

(When you create your account, this address is also your default delivery address. You can have several delivery addresses. They can be changed in your account under the section SHIPPING ADDRESSES.)

Your zip code may not be approved. It means that it is one of the areas excluded from sale, as the carrier does not deliver to your area. If you have other business locations, feel free to check if they are eligible for shipping. If necessary, you can contact us here.

Finally, select how you hear about our website from the provided choices.

COMPLETE YOUR REGISTRATION

Click on the “REGISTER” button. You will receive an email confirming the creation of your account. You have immediate access to our entire website:

For more information about the creation of an account, visit our FAQs section: Why create an account

Once you have logged into your SecondFlor account, you can access the management of your pro account by clicking on YOUR NAME in the top bar of our site. 

You will be able to track your orders, download your invoices or manage your delivery addresses: you have access to all the tools you need to make your work easier. 

Your account management interface includes 6 tabs: 

1. ORDERS

In this tab you can view all your orders. Five functions are available for each order: 

• DETAILS button: View detailed order information. 
• RE-ORDER button: Place the same order again. Some products may no longer be available. Be careful, this function removes any products already in your shopping cart. 
• DOWNLOAD INVOICE button: Download your invoices in PDF format here. Note that they are available as soon as your order is shipped.
• QUALITY CLAIM button: When an order is eligible, it appears as such here.
• CANCEL button: Cancel your current order before it is sent to preparation.

2. QUALITY CLAIM

In this area you can:

• Create a new claim
• Follow the evolution of your ongoing claims
• View your history

Only the claims submitted through this tool will be taken into account.

An order is eligible within the following 14 days from the day of delivery.

You can make 3 types of claims via our system:

• Missing products
• Product mistakes
• Faulty products

3. PRO ACCOUNT

The 5 sections of this tab allow you to manage your contact details and password: 

• YOUR ACCOUNT INFORMATION: Correct/edit the name of your company and the name and phone number of the contact person in your company. 
• YOUR EMAIL / USER ID: Correct/edit your email/login ID. You will be asked for your password to confirm the change. 
• YOUR ADDRESS: Correct/edit your company's billing address.
• YOUR PASSWORD : You can change your password by entering your current password and then twice your new password. 
• HOW YOU WILL USE OUR PRODUCTS: this allows us to know you better and provide you the best services and products for your business.

4. SHIPPING ADDRESSES

By default, your billing address is also the delivery address. This tab allows you to change, delete or add a new delivery address while keeping the billing address of your pro account. 

5. RESALE CERTIFICATES

If you are eligible for a tax exemption because you are a reseller, this is the section where you can :

• Add your resale certificates,
• Consult your pending, valid and expired resale certificates.

For further information, please consult the RESALE CERTIFICATE FAQs section.

6. PRIVACY

The protection of your personal data is very important to us. Here, we give you the tools to manage your personal data: 

• RIGHT TO OBJECT: Give or withdraw your consent to the use of your email address for marketing purposes by SecondFlor. 
• RIGHT TO DATA PORTABILITY: Export your business account data such as orders, personal data, billing, and delivery addresses. 
• RIGHT TO BE FORGOTTEN: Request the deletion of your SecondFlor account and all the data it contains. 

You can request the deletion of your account in your space at any time MY ACCOUNT > PRIVACY > RIGHT TO BE FORGOTTEN :

By selecting « Delete my account » a verification page asks you to confirm your choice, select « I want to request deletion of my account » to send your request: 

Please note that this procedure will be done manually as soon as possible. 

You can subscribe or unsubscribe from our marketing campaigns in your space at any time MY ACCOUNT > PRIVACY > RIGHT TO OBJECT :

• By clicking on « My agreements » a confirmation page asks you to validate your choice, select « I give my consent » to subscribe to our newsletter: 

• Select « I revoke my consent » to unsubscribe from our newsletter: 

We do not provide samples.

However, we do not have a minimum order requirement and each product can be purchased by the unit. 

When you created your account you specified an email address that acts as a login ID. 

The registration confirmation email reminds you of your username and password. 

If you do not find this information, however, you can use the « Forgot your password? » function: 

• By hovering over « LOG IN »: In the connection box that appears:

• By selecting « LOG IN »: On the login page to which you are redirected. 

Enter your email address in the box provided before selecting « RETRIEVE PASSWORD ». 

You will receive an email to reset your password in order to log in again. 

You can request to download all your personal information at any time. 

In your space MY ACCOUNT > PRIVACY > RIGHT TO DATA PORTABILITY : 

• By selecting « Export my data » a new page opens with several options to retrieve your different data. « Export my orders » allows you to download a summary file of all orders placed on our website. 

• « Export my personal data » allows you to download a file containing all your account information. 

• « Export my addresses » allows you to download a file with all the delivery or billing addresses entered in our database.   

If you have a voucher code, it will be applicable on your next order. 

All you have to do is fill in the code of the voucher in the “VOUCHER CODES” field when confirming your order. 

In order to avoid errors in typing the discount codes (upper/lower/case/numbers), we advise you to copy/paste them from the email in which they were sent to you. 

A voucher can only be used once and remains valid for 6 months.

Once the code is inserted, select OK. The amount of the voucher is automatically deducted from your order. 

Go to your customer area, heading QUALITY CLAIM. In this area you can:

• Create a new claim
• Follow the evolution of your ongoing claims
• View your history

Only the claims submitted through this tool will be taken into account. 

For more information about the eligibility of your order: Eligibility

To find out which type of claim applies to you: Types of claims

To help you with your claim: Submit a claim

After receiving your order, you have a period of time to make a claim. If this order is within the time limit, it is considered eligible (for a claim).

An order is eligible within the following 14 calendar days from the day of delivery.

Only the eligible orders will be available in the system.

To access our after-sales service tool, click here.

To find out which type of claim applies to you: Types of claims

To help you with your claim: Submit a claim

The product does not meet your expectations. 

If it is in conformity with the description of its product sheet, no claim can be taken into account. For ecological and economical reasons, SecondFlor does not accept any returns or product replacements.

In the QUALITY CLAIM tab of your pro account, click on the Eligible orders button. 

This button only appears when eligible orders are available.

Select the New Claim button corresponding to the order concerned and then follow the various steps in the system. You can cancel your current claim creation at any time.

To find out more about the different claims: General information on types of claims

Our team will process your request as quickly as possible. At each stage of the process, you will receive an email update. However, you can check the status of your claim in your account, under QUALITY CLAIM.

 
To view all of your claims: Claims history

You will find all your current and completed files in your account, under QUALITY CLAIM.

 
To find out more in the event of numerous claims: Excessive claims 

For ecological and economical reasons, SecondFlor does not accept any product return. 

In case of accepted after-sales service file, we will proceed to a compensation either by refunding or by sending a voucher for the value of the involved products.

In the case of a very large number of claims made by the same customer, it is possible that SecondFlor is not able to provide the quality of products and/or services expected by this customer. 

SecondFlor therefore reserves the right to delete the account and to stop all commercial relations definitively.

During the 14 days following the delivery of your order, you can make 3 types of claims via our system:

• Missing products
• Product mistakes
• Faulty products

These 3 themes can be used for a same order. Each theme can only be used once per order; please make sure that you transmit all the elements.  

However, each request can be added to as long as the file is not closed.

A complete file makes it easier for us to process your request and to respond quickly. 

To find out more about MISSING PRODUCTS: Missing products

To find out more about PRODUCT MISTAKES: Product mistakes 

To find out more about FAULTY PRODUCTS: Faulty products

To find out more about DAMAGED PACKAGE: Damaged package

To find out more about DELIVERY TIMES NOT MET: Delivery times not met

You can benefit from an additional advantage when the total of your order exceeds a certain amount:

• Between $3000 and $4000 = -5% discount
• Between $4000 and $5000 = -7% discount
• Over $5000 = -10% discount

Please note that these discounts can be combined with all your advantages: quantity discounts, free and fast delivery…

All our products have several pricing levels based on the quantities requested. For more information, visit our FAQs section: Quantity Discounts.

You can create your professional account without a resale certificate.

However, if you are eligible and want to be tax-exempt, you have to send us a resale license from the state where the products are delivered.

Once you have created your account on secondflor.us, you will be able to upload your resale certificate(s).

To do so, click on your NAME and First Name at the top of the website and go to the RESALE CERTIFICATES section of your account.

You can then upload your resale certificate(s), enter the number of each certificate and their expiration date.

The validation of the resale certificate will be handled by our sales team. You will be notified by email when each document is validated.

Please note that you will have to upload and validate one resale certificate for each state you are shipping in.

No, the vendor's license number doesn't allow you to be tax-exempt.

If you want to be tax-free, you have the possibility to add your resale certificate(s) by following the procedure described here.

The resale certificate is not the same depending on the state you're shipping to.

If you already sent us a resale certificate for your billing address, but your next order needs to be shipped to another state that collects taxes, you will have to upload a new resale certificate from the state you want to deliver to.

Please bear in mind that your resale certificate needs to be validated by our team before you go further with your order if you want to be tax-exempt.

You will receive an email notification when your resale certificate is close to its expiration date. You can then add the new one(s) in the RESALE CERTIFICATE section by following the procedure.

When a resale certificate expires, it will be in the "achieved" tab which will keep all your expired resale certificates.

In order to offer our customers an instant service, we do not offer custom-made quotes.

All our products and their available quantities are instantly available on the website. Prices, quantity discounts and extra discounts are automatically applied to your shopping cart in order to guarantee you the best price for your project.

For any questions concerning the planning of your projects, we invite you to send your requests / questions to our reactive customer service via our contact form.

The payment of your order is considered as a firm and final validation. Between professionals, both parties are considered experts. In this case, the law does not impose any withdrawal period.

You can only cancel or change your order before it is processed. After this delay, no further action can be taken on your order. Please note that this timeframe is very short, as most orders are processed within the hour.

I want to cancel my order:

To cancel your order, go to the ORDERS tab of your pro account and click on the CANCEL button.

If the CANCEL button is shaded, your order has already entered the preparation process and can no longer be cancelled.

I want to change my order: 

You wish to delete a reference or reduce the quantity. We invite you to cancel your order before the start of the preparation process and to place it again. 

You wish to add a reference or increase the quantity. We invite you to contact us before the start of the preparation process of your order.

You place orders directly online via our online platform. Here are all the steps involved in placing your order:

ADD PRODUCTS to your order

You build up your order with the products from our catalog available in our warehouse:

1. Choose the quantity and add them to your order by clicking on the cart from the catalog or on "Add to order" from a product sheet.
2. Find your items on the ORDER VALIDATION page by clicking on MY ORDER in the top bar of the site.

ORDER VALIDATION

You validate and pay for your order online from the ORDER VALIDATION page:

YOUR ORDER

Here you will find the products you have added to your cart. You can change the quantity or delete products. To use coupons, enter your coupon code here.

DELIVERY ADDRESS

Choose the delivery address you wish to use. You can add a new address or modify an existing one. To manage your delivery addresses go to your account > DELIVERY ADDRESSES

PAYMENT METHOD

Check the box to agree to the terms and conditions so that the payment methods appear.
You have two payment options:

1. Pay by credit card and your order is validated immediately.
2. Pay by ACH credit transfer and your order will be validated on receipt of your transfer.

Once payment has been received, your order will be prepared and dispatched.

ORDER VALIDATION

Once your payment method has been validated, a confirmation e-mail is sent with the order number and details.
The invoice is sent to you automatically by e-mail and can be downloaded from your online space.